Well, I think it’s important to start by saying there’s no commonly accepted definition.
User experience design is a concept that has many dimensions, and it includes a bunch of different disciplines—such as interaction design, information architecture, visual design, usability, and human-computer interaction.
But let’s try to get a clearer picture of what that really means.
According to this study from the Oxford Journal Interacting With Computers:
The goal of UX design in business is to “improve customer satisfaction and loyalty through the utility, ease of use, and pleasure provided in the interaction with a product.”
In other words, UX design is the process of designing (digital or physical) products that are useful, easy to use, and delightful to interact with. It’s about enhancing the experience that people have while interacting with your product, and making sure they find value in what you’re providing.
But unfortunately, that isn’t a comprehensive explanation of UX design either. So to help you get a better understanding of what it really is, I reached out to 15 smart and talented user experience professionals and asked them:
“What is UX design?”
Said differently: “How would you describe UX design to someone who was learning about it for the first time?”